Return & Exchange

Exchange & Return Policy


This policy applies to all domestic and international orders.


Eligible Cases


  • Manufacturing defects or order errors by Mansoj Dal.
  • Incorrect product or size received.
  • Ready-to-ship items: ready-made pieces that are not made to the customer’s measurements. These may be exchanged or returned within 3 days of delivery, provided they are in their original condition and have not been worn or washed.


If the error is confirmed to be from Mansoj Dal, we cover the related shipping and return costs.


Non-Eligible Cases


  • Made-to-measure abayas or incorrect measurements provided by the customer.
  • Damage caused by improper use, washing, or ironing, or alterations made by another party.
  • Minor variations resulting from the handmade nature of the product, or slight color differences caused by lighting or screen settings.


How to Request


Please contact us within 24 hours of delivery in case of a manufacturing defect or order error via WhatsApp or Instagram DMs, including your order number and clear photos or videos of the issue.


Each request will be reviewed before an exchange or return is approved.


Measurement photos using a measuring tape may be requested to verify the measurements and execution.


Important Notes


Once an exchange or return is approved, a return shipping label will be issued. The item must be handed to the shipping company within 48 hours of the label being issued.


If delivery is refused or cannot be completed due to an incorrect address or delivery information provided by the customer, the customer is responsible for any applicable shipping, return, or reshipping costs.


Refunds


Approved refunds will be issued to the original payment method within 21 business days of receiving the returned item.


The time required for the refund to appear in the account may vary depending on the bank or payment provider.