We are delighted that you chose Mansoj Dal. Because every piece we weave is crafted exclusively for you, we have outlined our ordering procedures to ensure a seamless and transparent shopping experience:
✦ Order Processing
Execution and tailoring of your piece begin immediately upon order confirmation and payment receipt.
✦ Processing Timeframe
Custom tailored pieces require 7 to 14 business days for execution and preparation (excluding Fridays, Saturdays, public holidays, and peak seasonal periods).
✦ Ready-to-Wear Items (Ready to Ship)
✦ Modifications & Cancellations
You may modify or cancel your order within 24 hours only from the time of purchase and before the piece enters the tailoring stage. After this window, no alterations to size or design can be made as fabric cutting and preparation will have commenced.
✦ Selecting Your Size
Customers are responsible for choosing the correct size using the store's official size guide. (Read Return Policy)
✦ Order Notes
Special requests submitted in the notes section will be fulfilled subject to technical feasibility, without compromising the design, identity, or quality of the piece.
✦ Material Availability
In the event that a fabric is unavailable or out of stock after placing an order, we will contact you directly to choose the preferred solution (order cancellation with a full refund, order modification, or selecting an alternative piece).
✦ Pricing Errors
In the rare event of an unintentional technical pricing error on the website, the store reserves the right to cancel the order and issue a full refund.
✦ Color Variations
We make every effort to display product colors as accurately as possible. Slight variations in color shades may occur due to photography lighting and screen settings.
✦ Acknowledgment:
Completing your purchase order via Mansoj Dal constitutes full acceptance and agreement to all terms and policies outlined above.
