To ensure a clear and transparent shopping experience at Mansoj Dal, built on mutual trust, please review our exchange and return policy below:
✦ Custom Made-to-Order Pieces:
- Nature of Items: In accordance with Ministry of Commerce regulations, custom pieces tailored specifically to your size are non-exchangeable and non-refundable, except in the case of a manufacturing defect or an execution error on our part.
- In Case of Defects or Errors: "Mansoj Dal" will cover all shipping and compensation costs (either through replacement or a full refund). Please contact us via WhatsApp within 24 hours of receiving your shipment, attaching photos or a video illustrating the issue, and returning the item in its original packaging.
✦ Ready-to-Wear Pieces (In-Stock):
- Exchange or return requests for ready-to-wear pieces are accepted within 3 days from the delivery date.
- The item must be in its exact original condition (unworn, unwashed, and free of perfume), and the customer shall bear all return/exchange shipping fees.
✦ Details Not Considered Manufacturing Defects:
- Design Silhouette Variations: Measurement and fit variations resulting from different silhouettes (e.g., Blazer, Bisht, Cloche, or Straight cuts).
- Excess Threads: Minor tailoring threads should be carefully cut with scissors, not pulled.
- Size Tolerance: Minor variations of (0.5 to 1 inch) due to hand-cutting and manual tailoring.
- Color Variations: Slight color variations resulting from digital display settings or photography lighting.
- Garment Care: Damage resulting from failure to follow the care guide on the product page.
✦ How to Submit a Request:
Contact our customer care team directly via WhatsApp with your order number and details (including photos& videos). Our team will review your request and respond within 2 to 3 business days.
